FAQ

Why Imperial Pet Care?

We love our dogs so much that we always want the best for them. Comfortable, stylish and affordable dog beds that have ergonomic support with human grade memory foam.  

Is the bed washable?

Absolutely, you simply have to remove the cover and wash it with similar colours or on its own. Wash at a medium temperature with a mild detergent. Do not tumble dry. Do not wash the foam bolsters. 

Extra Covers?

For the time being we do not have replacement covers, but we will be implementing them soon. 

Is The bed waterproof?

No. The Bed cover is machine washable and not waterproof. There is a foam insert protector which is.  

Faulty Items 

If your bed has a factory fault, please contact us within 24 hours of receiving the bed. Please take a photo of the fault and we will be in touch with you to see how we can proceed.

For us, your satisfaction is our top priority. 

Refunds and Returns 

In the event you would like to return your bed, it must be unused and unopened and in perfect condition for a refund.  

We will inspect the bed prior to a refund, we will contact you after inspection and advise what the following steps will be.

Please allow 7 days. 

If you have purchased the wrong size, we can exchange it but shipping costs will be covered on your behalf for both the shipping of the first and second order.  

We suggest that you measure the area you will put the bed and the size of your dog, to avoid disappointment. If you are unsure you can always contact us for a more accurate size recommendation. 

If you have any questions please do not hesitate to contact us we are very friendly and helpful hello@imperialpetcare.com.au